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Shipping and Returns Policy

Shipping & Delivery

We only ship within the USA.  No local pick up is available.

We ship primarily by UPS.  Large items are shipped by common carrier, FOB Factory, and will ship collect.  Almost all items will ship the same workday when ordered by 2 pm EST.  Orders placed on the weekend will ship by Monday.  Products may be shipped directly to you from the manufacturer.  If your item is back-ordered or we are unable to ship within 2 days, we will notify you and let you know the estimated ship date.   Please inspect all packages for damage prior to signing the shipping receipt.  If you find hidden damage afterwards, it will be your responsibility to file a damage claim with the freight company.  If you receive a damaged item you should refuse delivery.  Remember that by signing the bill of lading you are certifying that all items are in good condition.  We recommend that you thoroughly inspect the product for any hidden damage before the driver leaves.

Shipping charges are based on the weight of the item.  A $3 handling fee is added to all orders.

CANDADIAN ORDERS DO NOT INCLUDE DUTY TAX OR BROKER FEES.  These will be charged by UPS upon delivery.  ElectricMotorsandPumps.com is not responsible for these additional fees.

Returns Policy and Procedures

We stand behind our products.  Returns are allowed within 14 days after delivery of the product.  Returns must be new, unused and they must be in resellable condition and returned in the original packaging.   Motor, pumps or accessories that have been mounted or had power applied may NOT be returned.    Returns must be pre-approved, and will be subject to a 25% restocking fee plus return freight.   Shipping costs are not refundable.   Call or email to obtain a Return Authorization Code.

You must then return the product to us within 10 days of your request for your return to be processed.

To return an item, follow these steps:

1. Within 14 days of delivery, email us at support at electricmotorsandpumps.com.
2. We will assign you a Return Authorization Request Code by return email.
3. Package and ship the items in the original packaging, along with the Return Authorization Request Code) to this address:

REMSPRO Electric Motors and Pumps
777 S. Wagner Rd.
Ann Arbor, MI 48103

4. The package must arrive within 10 days after your Return Authorization Code is assigned for you to receive a refund.
5. The items must arrive back to our warehouse in the same condition you received them.